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Refunds and Returns

PRODUCT REFUNDS AND RETURNS POLICY

All products on this website are sold by Poor Toms Distillery.

Poor Toms Distillery returns policy includes the rights you have under the Australian Consumer Law (see below) and provides you with additional benefits in addition to those rights, because we’re all friends here

Your rights under the Australian Consumer Law:

'Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.'

If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will happily refund your money or exchange the product upon presentation of your proof of purchase. 

The best way to obtain a refund or exchange is to contact us at orders@poortomsgin.com

In the event of an exchange, the product must be in a saleable condition. A saleable condition is defined as:

  • Within its use by or best before date.
  • Packaging in its in original, undamaged condition.
  • No heat damage

 

You will be responsible for returning the goods you wish to exchange to us at:

Poor Toms Distillery

6 Chalder Ave

Marrickville

NSW 2204

Please also allow up to 3 business days for your refund to be processed after the product has been received at our warehouse.

You agree that you cannot change or cancel an order after it has been placed, but if the order has not been dispatched we will make an effort to accommodate your request. If you wish to change or cancel your order please contact us as soon as possible on 0424 963 933. 

 

PRODUCT DELIVERY POLICY

Deliveries will be dispatched from Poor Toms Distillery within 7 working days of order and payment processing. Receipt of delivery to purchaser’s address is dependent on purchaser’s proximity to Poor Toms Distillery and may range from overnight to 7 days.

Deliveries cannot be made to PO boxes or anywhere outside of Australia. In the instance the recipient has provided incorrect or out-of-date details, Poor Toms Distillery is not liable for incorrect or unclaimed delivery.

Poor Toms Distillery offers the opportunity to provide delivery instructions to have goods left at point of delivery. All efforts will be made to ensure these instructions are followed but it must be clear that the customer takes on this option at their own risk.

Goods will NOT be delivered to persons under the age of 18 years. Poor Toms Distillery may request that the person who receives the goods provide satisfactory evidence of proof of age.